FAQ
Find answers to our most frequently asked questions.
Find answers to all your questions about our electric scooters, ordering, warranty, shipping, and customer support.
VoltScooter Marktet – FAQ (Australia Shipping Edition)
How can I contact VoltScooter Marktet?
Email us anytime at voltscootermarkter@gmail.com — live customer service or AI support is available 24/7.
What if my scooter is delayed during shipping?
Contact our support team with your order number; we monitor shipments and assist with any delays.
How long does shipping take?
Orders are typically shipped within 6–10 business days, depending on location and courier availability.
Will I get tracking updates?
Yes — you will receive a tracking link or number via email, and SMS notifications if you provide your mobile number.
How will I receive my scooter?
Scooters are shipped free across Australia.
Why don't you accept returns?
To keep prices competitive and because scooters are high-demand, limited-stock items.
Can I return a scooter if I change my mind?
No — all sales are final to maintain low prices and stock levels.
What happens after I submit a warranty claim?
We confirm the issue with the company, send the replacement part to our Sydney warehouse, then ship it to you (usually within 6–10 days).
How do I make a warranty claim?
Email us with your order number, tracking info, and a clear video showing any broken or damaged parts.
Do your scooters come with a warranty?
Yes — all scooters include a 1-year warranty covering manufacturing defects.
Do you offer discounts or promotions?
Occasionally — any promotions will be shown directly on our product pages.
Will I get a confirmation after purchase?
Yes — you will receive an email with your order number and shipping details.
Can I use Buy Now Pay Later options like Afterpay?
Yes, if available at checkout.
What types of scooters do you sell?
We sell any type of electric scooter visible on our website at the moment, including models with 900W, 1500W, and 2000W motors.
Can I choose a scooter with a seat?
Yes — some models have removable seats, allowing you to select seated or stand-only options.
Are helmets included with the scooters?
Helmets are sold separately as optional extras.
Are all scooters high-speed?
We offer scooters with speeds suitable for both casual and high-speed riders, depending on the model.
How many scooters are typically in stock?
We have as many scooters as you need in stock — usually between 500 to 5000 units depending on the model.
How do I purchase a scooter?
All purchases are made online through our website.
Which payment methods do you accept?
We accept major payment methods displayed at checkout, including PayPal and credit/debit cards.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Your Brand!"
Sofia R. Alberta, Canada.
