Payment Protection & Processing

Your Payment is Protected

When you place an order with VoltScooter Market, your payment is processed securely through Shopify's payment system, which includes the Shopify Money-Back Guarantee.

What This Means for You

Enhanced Protection: Once you complete your payment, Shopify holds your funds for up to 9 days as part of their Money-Back Guarantee program. This provides you with additional buyer protection and ensures your transaction is secure.

Processing Timeline: Because of this protective measure, we do not receive your payment immediately. Shopify releases funds to us within 9 days of your purchase, which means:

• Your order processing may begin once payment is confirmed by Shopify
• Shipping times may occasionally be impacted by this payment processing period
• You have additional time to resolve any payment disputes or concerns

Why This Benefits You

The Shopify Money-Back Guarantee gives you peace of mind knowing that:

• Your payment is held securely until the transaction is verified
• You have recourse if there are any issues with your order
• Your financial information is protected throughout the process

Shipping Considerations

While we strive to process and ship all orders as quickly as possible, please note that the payment processing timeline may occasionally add 1-2 business days to your overall delivery time. We appreciate your patience and understanding as this system is designed to protect you as our valued customer.

Learn More About Shopify's Buyer Protection

For more information about how Shopify protects your purchases, visit the official Shopify Protect page.

If you have any questions about your payment or order status, please don't hesitate to contact us.